Frequently Asked Questions

Returns & Exchange Policy

If you are not satisfied with your order, you can return your products within 30 days of when you placed the order to receive a refund. Note that shipping fees will not be refunded. Pre-paid shipping labels will not be provided for. 

If you're returning a defective/ wrong item (s), please initiate a return using our contact us section & our support team at 480-XXX-XXXX or ninahcosmetics4me@gmail.com for help.  

A Return and Refund policy usually consists of:

• Terms of return: Within 30 days of your order you can receive a refund
• State of return ?
• Reason for return: On return page having a description for the return ex. damaged or wrong product
• Process for return: how to initiate a return, how to contact customer service
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details